System Operator cum Application Support

VietNamMobile

Benefits :

- Year-end bonus based on company business and personal KPI achievement

- Compulsory insurance based on full salary recorded in labor contract

- Extra healthcare benefits applied at private hospital

- Annual health check

- Bonus on birthday, national day, funeral, wedding, giving birth,...

- >12 annual paid leave/year

- Training package on soft skills/professional knowledge

- Working environment: modern, friendly, open and high chance of promotion

Job Description :

- Ability to effectively communicate with clients, vendors, staff and clearly document interactions

- Get data as requested by OST/SM

- Processing complaint cases of customer about promotion, charging, vas.

- Monitor, document and escalate production issues and internal requests that arise

- Ability to work with minimum supervision and skillful time management

- Ability to handle special projects as assigned

- Require taking night shift, and willing to participate in rotating shift roster

- Excellent attendance is a must, this will include working weekends and holidays when needed. Ability to work a flexible schedule to accommodate travel, out of office activities and work performed out of the office. Ability to handle emergency situations and proactively resolve any issues daily